Complaints Policy and Procedures

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If you have any queries or concerns about your care then please contact us below and we will respond in accordance to our complaints Policy 

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You can make a complaint by email, letter or in person to the relevant registered manager using the contact details to the right. All complaints will be acknowledged and investigated in accordance with our complaints policy.

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Clinical Governance 

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Clinical governance issues are discussed on a weekly basis by the clinical and information management team. All staff are advised to highlight any issues with respective members of staff so that any potential problems are identified and resolved at an early stage and policies put into practice to improve on the way that we deliver clinical care and highlight potential risks.

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We have dedicated training sessions per annum for all staff  to ensure statutory training regulations are met. Additional education programmes are implemented as required for new technologies and as part of continuing professional education.

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We have a dedicated team which takes the role in clinical governance responsibility including keeping patient information updated. We regularly update internal policies that underpin the clinical and administrative service provided.

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